I enrolled in an online course and am having trouble viewing my course content.

Sorry to hear that you are experiencing a technical issue. Let's try some troubleshooting. 

✅ 1. Check Browser Compatibility

• Use a modern browser like Chrome, Firefox, Edge, or Safari.

• Clear your browser cache and cookies.

• Try incognito/private mode to bypass browser extensions or caching issues.

✅ 2. Ensure You Are Logged In

• Visit your 3HO user account login page and confirm you’re using the correct credentials.

• If you forgot your password, use the "Forgot Password" link to reset it.

✅ 3. Course Enrollment

• Ensure you're enrolled in the course.

  • If the course is free, you may need to click "Enroll".

  • If it's a paid course, confirm the payment was successful and you're added as a user.

✅ 4. Page Not Loading or Content Missing

• Enable JavaScript in your browser.

• Disable ad blockers or script-blocking extensions.

• Check for console errors (right-click → Inspect → Console tab).

✅ 5. Video or Audio Not Playing

• Check for autoplay restrictions in your browser.

• Ensure media hosting links are correct (e.g., YouTube/Vimeo links not private or removed).

• Try a different device or browser.

✅ 6. Progress Not Saving

• Ensure cookies and session storage are enabled.

• Avoid having multiple tabs or devices open with the same course.

• Ask the admin if there's a cache plugin conflict or server session timeout issue.

✅ 7. Still Not Working?

• Contact Registration@3ho.org with:

  • Your browser/device

  • A screenshot of the issue

  • The course and lesson name

  • Time and date of the issue